Frequently Asked Questions (FAQ)

FTP

What is FTP?
FTP stands for File Transfer Protocal. You use it to transfer files to (upload) and from (download) a webserver.

What are some FTP programs?
For Windows operating system:
- CuteFTP
- WSFTP_Pro
For Mac operating system:
- Fetch

How do I use FTP to get my webpage onto JETFUELED's servers?
This can be done a few different ways. Included with every account is Cpanel, which has a file transfer program to get your pages from YOUR computer to OUR servers. Simply log into your Cpanel -> Click on File Manager -> Click on Upload Files -> then navigate to your file.
Another method is to use an FTP program such as WS_FTP, CuteFTP, or even your favorite HTML editor. Programs such as Dreamweaver have built in FTP clients. Just make sure when you upload text (CGI scripts, PHP scripts) you set the FTP program to 'ASCII' transfer mode or you could experience difficulties.

What information do I need to enter into the FTP programs?
1) Your site name may be entered:

a) your_site_name.whatever
b) ftp.your_site_name.whatever
c) www.your_site_name.whatever

2) Your Username
3) Your Password
4) Port: 21

Can I upload my files to JETFUELED's servers right away?
Yes, you may immediately begin uploading files using the IP address we send you when you sign up. Detailed instruction are included in the email we will send you.

Why are my files corrupted after I upload them to the server?
Make sure your FTP program is set to automatically check whether it should upload in ASCII or binary mode. ASCII is for text documents, binary is for images (jpg's, gif's, etc..).

Why isn't my website being found using the domain name I purchased?
You first need to change your DNS information (point your site to JETFUELED's servers). Once DNS (Domain Name Servers) changes have taken effect for your domain and 48 - 72 hours have passed, you will be able to FTP into your account using
any of the following addresses:
- your_site_name.whatever
- ftp.your_site_name.whatever
- www.your_site_name.whatever

Files for public access (your website) should be uploaded to the public_html directory. Files and directories outside the public_html directory are not accessible to the public. The www directory is just a link to the public_html directory.

NOTE: Please note that some website editors, such as Dreamweaver, require that you specify the folder in which to upload your website. This is your ”public_html” folder.